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1.Major Accountabilities 主要職責(zé)
Following ANZ time zone and work closely with ANZ sales and customers to have sales orders processed timely and correctly.
配合澳新工作時(shí)間，與客戶和銷(xiāo)售積極配合以及時(shí)正確地處理客戶訂單。
To fulfil customer orders and requirements, work with ANZ plant and logistics to have timely producing and delivery.
處理和完成客戶訂單與需求，協(xié)助澳新工廠和物流部門(mén)以保證生產(chǎn)及運(yùn)輸?shù)募皶r(shí)安排。
To execute Solenis’s customer service standards, order processing procedure, and support the implementation of SAP.
執(zhí)行索理思客戶服務(wù)標(biāo)準(zhǔn)和客戶訂單處理流程，支持SAP實(shí)施。
Communicate well with sales team, plant, logistics and finance team, work closely with them to solve disputes if necessary.
與銷(xiāo)售/工廠/物流/倉(cāng)庫(kù)保持良好的溝通, 如有需要, 協(xié)助他們一起解決其間爭(zhēng)議。
Communicate well with customers; manage well customers’ requirements and needs, provide timely and efficient feedback to customers.
與客戶保持良好溝通, 合理管理客戶需求,并及時(shí)回復(fù)客戶咨詢。
To evaluate and improve customer service performance
評(píng)估和提高客戶服務(wù)績(jī)效.
2.Position Prerequisites 職位要求
Location工作地點(diǎn): shanghai
Education教育:.
A university degree or above
大學(xué)本科或以上學(xué)歷
Experience經(jīng)驗(yàn):
Above 3 years relevant working experience is required.
有3年或以上相關(guān)工作經(jīng)驗(yàn)者.
Others/其他:
Highly motivated, able to take the initiative, capable of working independently
高度自我激勵(lì), 能夠采取主動(dòng), 獨(dú)立工作
A capable user of PC office applications. Knowledge of SAP will be as advantage.
良好的計(jì)算機(jī)操作能力, 熟悉SAP系統(tǒng)者優(yōu)先
Excellent English verbal and written ability will be an advantage
具有流利的英語(yǔ)口語(yǔ)和書(shū)寫(xiě)能力優(yōu)先
Competency 勝任能力:
With a pleasant personality, good interpersonal and communication skills and able to work as part of a team
個(gè)性開(kāi)朗，良好的溝通技巧，團(tuán)隊(duì)合作能力強(qiáng)
Able to work under pressure to deliver tasks on time
能承受工作壓力按時(shí)完成任務(wù)